Refund policy
1. The 14-day money-back guarantee (no questions)
If you ask within 14 days of your first payment, you get a full refund. No questions, no “why are you leaving” survey, no conditions. Open the customer portal link in your billing email (Dodo Payments) and click cancel, or email [email protected] and we’ll process it.
2. After 14 days
If you cancel mid-month after the guarantee window, you keep access until the end of the current billing period. Email [email protected] and we’ll refund the unused days — we’d rather you leave happy than feel stuck.
3. Service outages
If the gateway is down for more than 24 consecutive hours within a billing period, we refund the affected days automatically once we notice (or you ping us). For shorter outages: email us and we’ll add credit or extend your billing period.
4. Quota / rate-limit issues
If you hit your monthly quota and feel the limits weren’t made clear, or if rate limiting is blocking a legitimate use case, talk to us before requesting a refund. We can usually bump your quota temporarily or move you to a higher tier.
5. What we don’t refund
- Trading losses or missed opportunities — the service is data, not advice.
- Misuse that violated the Terms of Service (key sharing, abuse, fraud).
- Issues caused by Claude.ai, Cursor, or any other client we don’t operate — we’ll help you debug, but the refund route there is via the client vendor.
6. Chargebacks
Please email us before filing a chargeback — we will almost always just refund you on the spot, usually faster than a dispute would resolve. We’d much rather make it right directly than go through your card issuer.
7. How to request
Cancel via your Dodo customer portal, or email [email protected] with subject “refund request” and your account email. No reason required within the 14-day window. We reply within 48 hours; money back within 5–10 business days depending on your card issuer.
8. Contact
Ahmet Taner Atila · [email protected] · Istanbul, Türkiye.