Legal

Refund policy

Last updated: April 26, 2026

The short version. Full refund within 7 days of your first payment, no questions. After that, refunds are pro-rated and handled case by case — we’d rather give you your money back than have you stuck on a service that isn’t working for you.

1. The 7-day window (no questions)

If you cancel within 7 days of your first payment, you get a full refund. No questions, no “why are you leaving” survey. Open the customer portal link in your billing email (Dodo Payments) and click cancel; the refund is processed automatically.

The 7-day window resets only on first payment. Renewals are not eligible for the no-questions window because by then you’ve had a full month to evaluate the service.

2. After 7 days

If you cancel mid-month after the trial window, you keep access until the end of the current billing period. By default we don’t pro-rate the unused portion — the remaining days are yours to use.

If you have a specific reason (the service isn’t working for you, a tool you needed isn’t available, the data quality is off), email [email protected] and we’ll usually pro-rate. We’d rather you leave happy.

3. Service outages

If the gateway is down for more than 24 consecutive hours within a billing period, we refund the affected days automatically once we notice (or you ping us). For shorter outages: email us and we’ll add credit or extend your billing period.

4. Quota / rate-limit issues

If you hit your monthly quota and feel the limits weren’t made clear, or if rate limiting is blocking a legitimate use case, talk to us before requesting a refund. We can usually bump your quota temporarily or move you to a higher tier.

5. What we don’t refund

Trading losses or missed opportunities — the service is data, not advice.
Misuse that violated the Terms of Service (key sharing, abuse, fraud).
Issues caused by Claude.ai, Cursor, or any other client we don’t operate — we’ll help you debug, but the refund route there is via the client vendor.

6. Chargebacks

Please email us before filing a chargeback — chargebacks cost us $20 each plus the disputed amount, and we will almost always just refund you on the spot. Filing a chargeback without contacting us first results in your account being closed and your email being added to the no-resubscribe list.

7. How to request

For 7-day refunds: cancel via your Dodo customer portal — automatic.

For everything else: email [email protected] with subject “refund request”, your account email, and a one-line reason. Reply within 48 hours, money back within 5–10 business days depending on your card issuer.

8. Contact

Ahmet Atila · [email protected] · Istanbul, Türkiye.